PDF Files Fail
to Open
Autoexec.nt Issue
Cannot find tb8x.net Issue
Cannot Locate Runtime
User Rights
The MCTrainer,
The PLCTrainer, DeviceNet Tutor-Level 1, The TSTrainer, The CLXTrainer, The
LogixTrainer
The problem is with Windows XP, and CAN occur
after installing Service Pack 2. It also has been known to occur on Windows
2000 computers after recent updates from Microsoft.
The resolution of the problem is shown below:
SYMPTOMS
If you try to start or install an MS-DOS-based or a 16-bit Windows-based program
on your Windows XP-based computer, you may receive an error message that is
similar to one of the following:
16-bit MS-DOS
Subsystem
path to the program that you are trying to start or install
C:\ Winnt\System32\config.nt The system file is not suitable for running MS-DOS
and Microsoft Windows applications. Choose 'Close' to terminate the application.
16-bit MS-DOS Subsystem
path to the program that you are trying to start or install
config.nt The system file is not suitable for running MS-DOS and Microsoft
Windows applications. Choose 'Close' to terminate the application.
16-bit MS-DOS Subsystem
path to the program that you are trying to start or install
C:\ Windows\System32\Autoexec.nt The system file is not suitable for running
MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the
application.
Although you may be prompted to quit the program or ignore the error message,
either selection makes the program quit.
CAUSE
This issue may occur if one or more of the following files are missing or
damaged:
Config.nt
Autoexec.nt
Command.com
RESOLUTION
To resolve this
issue:
Insert the Windows CD into the CD drive or DVD drive.
Click Start, and then click Run.
In the Open box, type cmd, and then click OK.
At the command prompt, type the following commands, pressing ENTER after each
command:
expand CD-ROM Drive Letter:\ i386\config.nt_ c:\ windows\system32\config.nt
expand CD-ROM Drive Letter:\ i386\autoexec.nt_ c:\ windows\system32\autoexec.nt
expand CD-ROM Drive Letter:\ i386\command.co_ c:\ windows\system32\command.com
exit
Start or install
the program. If the issue is resolved, do not complete the remaining steps.
If the issue is not resolved, go to the next step.
Note: The Command.com file is not edited or created in this in the following
process. Because of this, you may have to expand it from your Windows XP CD-ROM.
Start Notepad.
In Notepad, type the following entries:
dos=high, umb
device=%SYSTEMROOT%\system32\himem.sys
files=40
On the File menu, click Save As.
In the File Name box, type Config.nt, and then click Save. Close the Config.nt
file.
On the File menu, click New.
In the new blank document, type the following entries:
@echo off
lh %SYSTEMROOT%\system32\mscdexnt.exe
lh %SYSTEMROOT%\system32\redir
lh %SYSTEMROOT%\system32\dosx
SET BLASTER=A220 I5 D1 P330 T3
On the File menu, click Save As.
In the File Name box, type Autoexec.nt, and then click Save. Close the Autoexec.nt
file.
Start Windows Explorer. Locate the Config.nt file, right-click the Config.nt
file, and then click Copy.
Right-click the %SYSTEMROOT%\System32 folder, and then click Paste.
Locate the Autoexec.nt file, right-click the Autoexec.nt file, and then click
Copy.
Right-click the %SYSTEMROOT%\System32 folder, and then click Paste.
Locate the Command.com file, right-click the expanded Command.com file, and
then click Copy.
Right-click the %SYSTEMROOT%\System32 folder, and then click Paste. Restart
your computer.
Or you may download this self extracting executable file and it will fix the problem.
The MCTrainer, The PLCTrainer, DeviceNet Tutor-Level 1, The TSTrainer,
The CLXTrainer, The LogixTrainer
Using Windows 2000 [not Windows ME it is possible for the applications
listed above to sporadically lock/freeze up.
This freeze can
be described in the following ways:
- Stops responding
- Mouse Pointer is still active
- ALT-TAB Switching semi-functional
- Unable to interact with, start or close other programs
- Task Manager will not respond
- CPU usage at or near 100%
- Unable to Shut Down
- Only recourse is to Reset/Reboot the machine
SOLUTION:
---------
This problem
is the result of a bug in the Windows 2000 memory allocations
routines. Microsoft now provides a fix for a memory allocation error in Windows
2000. We recommend that you install a new patch file available from Microsoft.
English and German versions of the patches are currently available at:
English:
https://www.microsoft.com/downloads/release.asp?ReleaseID=29465
German:
https://www.microsoft.com/downloads/release.asp?ReleaseID=29466
To learn more about this issue, go to Microsoft's support site on the Web
and
search for Knowledge Base article Q288165, or click this link:
https://support.microsoft.com/support/kb/articles/Q288/1/65.asp
NOTE: At Least Service Pack 1 for Windows 2000 must be installed prior to
using this hot fix. This fix is not part of Service Pack 2. Microsoft has
indicated to us that it will be included as part of Service Pack 3.
The problem does not occur on Windows XP.
This error can occur on Windows
XP
To repair the problem, open a commad window by clicking <Start><Run>
type CMD and press Enter.
Then at the command prompt type
fsutil behavior query disable8dot3
Press Enter
If the result is 1, then execute the following command in the command window.
set disable8dot3 0
Press Enter
Reboot your computer, uninstall the offending application and reinstall it. This should repair the problem.
In my research I have found that this is a common problem with Norton SystemWorks starting with version 7.4. They have not yet come up with a patch to repair the problem. As a work around, you can right-click on the shortcut to the applicationand then click on Properties. When the properties dialog box opens, edit the 'Target' as follows: (See attached graphic)
For the PLCTrainer:
"C:\Program Files\Common Files\click2learn\TBSystem\tb85run.exe"
"C:\Program Files\KoldSoft\PLCTrain\PLCTrain.exe"
For the MCTrainer:
"C:\Program Files\Common Files\click2learn\TBSystem\tb85run.exe"
"C:\Program Files\KoldSoft\MCTrain\MCTrain.exe"
For the TSTrainer:
"C:\Program Files\Common Files\click2learn\TBSystem\tb85run.exe"
"C:\Program Files\KoldSoft\TSTrain\TSTrain.exe"
This will change the icon to the runtime's icon, but will cause the apps to run appropriatly.
When using Windows NT, Windows 2000 or Windows XP, and XP Pro, the user MUST have 'Power User' rights to use our training applications
When migrating all of our applications to Vista, we found a bug in the initial install that will not allow PDF files to be opened from our applications. This is caused by the runtime's inability to call files within its folder when started by the icon that is placed on your Desktop or in your Startup by the installer. The solution is simple.
Simply browse to the application folder and locate the proper executable file, (i.e. PLCTrain4.exe, TSTrain3.exe, CLXTrain4.exe, etc). Right-click on that file and choose 'create shortcut'. Then drag this new shortcut to the Desktop or the place where your shortcuts have been placed. This will repair the problem with the PDF files on Windows XP and below. Or you may simply edit the properties of the icon by right-clicking on the icon and choosing "Properties" from the right-click menu. See the graphic below for instructions.
For
Vista Users, you must download and install the patch
before editing the icon Properties.